BITS Support

It is our goal to help all of you become more comfortable with your Internet service. One of the largest increases we've seen, is in the technical support area. We are constantly working on a new technical support areas to help our clients.

We will make available the tools and resources to make it easier for you to understand what happens to your computer when you run Internet software and to help you troubleshoot any problems you may encounter.

1.	A tutorial, troubleshooting guide, and a list of FAQ's (frequently asked questions). These will be available both on the web and in written form.
2.	Training sessions and seminars.
3.	An e-mail box specifically for technical support questions.
4.	Additional and better availability of Technical Support Staff.
5.	Any technical support policies and times of the day you can expect responses to your questions.
6.	And possibly an online technical support forum for you to exchange questions and answers with other users.

We would like to see comments from those of you who have items you would like addressed. Whether it be an item you would like to see included in the tutorial, training session or troubleshooter. Even an idea you think would be helpful to this project.

We in no way want to discourage our customers from contacting us directly, and hope the changes to come will actually make each one of you more comfortable with your Internet service. With these changes we will be applying a charge of $9.95 per incident for phone support. (The onsite charge of $19.95 still applies) If it is determined that the support is needed because of a problem relating directly to our service there will be NO CHARGE.

The decision was made to start a tech. support charge in order to balance the costs involved with all the new updates and changes. By the time we have the new Tech Support policy in place we will have you heavily armed with all the tools you will need. And remember, we will have the tech support e-mail box for any questions you may have at no charge. It just won't be as timely as the phone call.

This Forum is intended
for Internet users
to exchange help topics
and technical support.

Thank you for choosing B.I.T.S. as your local Internet Service Provider. We would like to make your Internet experience exciting and trouble free. We hope this user manual accomplishes our goal.

*Welcome*
*Part One - Installation*
*Part Two - Web Basics*
*Part Three - Internet Extras!*
*Part Four - Troubleshooting*
*Part Five - FAQ's - Frequently Asked Questions*
*Part Six - Cool Sites & Glossary*